shipping and payment

FREE SHIPPING AND PACKAGING FOR ORDERS OVER CZK 1,499.

Prices are given in CZK including VAT.

With each shipment, the customer will receive an electronic invoice to the e-mail address specified in the order.

You can track your shipment using the tracking number that we will send you in an email when we dispatch your shipment.

Due to the wide range of products offered on the www.hannahoutdoor.com e-shop, it is possible that some products are currently in a different warehouse within the Hannah, Rock Point and KEEN store network than the e-shop warehouse. Delivery times are usually 3-7 working days.

Paying with a payment card on the Internet is the fastest way to pay for goods and services. Thanks to the GoPay payment gateway, you can always pay by card without worrying about the loss or misuse of sensitive card data.

Transactions through the GoPay payment gateway are carried out on the basis of a license from the CNB , and data transmission is secured by the SSL (Secure Sockets Layer) protocol and 3D Secure solution. Thanks to this, the data from your payment card is processed directly in your bank and thus does not reach the merchant at all. This ensures the safety of your money.

You choose the goods you want to buy and choose to pay by VISA or MasterCard. After confirming the order, you will be redirected to the payment gateway for card payment. You describe the data from your card according to the form. You confirm the payment.

• Fast transfer. The money is transferred to our account in a few seconds , so we can ship the goods faster.
• You don't have to fill in any data for payment, just copy the basic data from the card into the form of the payment gateway for cards.
• A safer way to pay with a card than in a brick-and-mortar store.
• You are much more protected . E.g. in the event of misuse of the card and a transaction that was not carried out by the cardholder. The bank returns the money to the cardholder and solves the problem directly with us.

This is a fast and secure payment over the Internet. Online shopping via the GoPay payment service in our e-shop becomes much more convenient for you. You can use the service if you are a client of one of the following banks:

Česká spořitelna, Československá obchodní banka, Komerční banka, Raiffeisenbank, Fio banka, GE Money Bank, Poštovní banka, mBank, Sberbank.

What are the advantages of this payment method for you?

No lengthy form filling, just check and click away, everything is pre-filled

Security with the help of SSL and 3D Secure solutions

The payment reaches us in no time and the goods can be sent to you much sooner

Everything is free and without registration

• Payment 24 / Quick transfer for Česká spořitelna clients
• ČSOB / Quick transfer for clients of Československá obchodní banka
• ePayment / Quick transfer for Raiffeisenbank clients
• Mojeplatba / Quick transfer for Komerční banka clients
• mMoney / Quick transfer for mBank clients
• era / Quick transfer for Post Bank clients
• Fio banka / Quick transfer for Fio banka clients
• GE Money Bank / Quick transfer for GE Money Bank clients

How to do it?
On our website, you can choose to pay via the GoPay service at a specific bank. You will then be redirected directly to the bank's website. You will see a pre-filled payment order, which you only have to approve. After a successful payment transaction, you will be redirected back to our e-commerce site. We will receive payment information more or less immediately and can process your order immediately .

bank account number - 241300207/0300
bank - Československá obchodní banka as
variable symbol - your order number